Terms and Conditions

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Terms and Conditions of Supply

General
These are the terms and conditions on which we supply any of the goods listed on this website to you. Please make sure you understand these terms and conditions before ordering any goods from our site. By ordering any of our products, you agree to be bound by these terms and conditions.

Our name and registered office details are:
GDC Group Limited, Millbrook House, Grange Drive, Hedge End, Southampton, Hants, SO30 2DF, United Kingdom
Registered in England and Wales with Company No.1313016
Our other registration numbers are:
VAT No. GB 287 1315 50 004
EEE Producer Registration Number - WEE/GE0057TS

Where the words "we", "us" or "our" are used in this site, this refers to GDC Group Limited. Where the word "you" or "your" is used in this site, this refers to the person using the site.

 

Service Availability
Our site is intended for use only by people resident in the mainland UK. We do not accept orders from individuals outside the mainland UK.

 

Your Status
By placing an order through our site, you confirm that:
 - you are legally capable of entering into binding contracts
 - you are at least 18 years old; and
 - you are resident in the UK.

 

Website Content
We do our best to make sure that all product information is accurate and up to date. We manage our website regularly and withdraw items that are no longer available or out of stock. However, we cannot guarantee the availability of any item. Where measurements are shown these are to give an indication of size only.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

 

Contract Between Us
After you place an order, you will receive a confirmation of that order from us. This is an indication only of our receipt of your order. Please note that this does not mean that your order has been accepted and it does not indicate that a contract exists between us. Your order constitutes an offer to us to buy a product. We will indicate acceptance of your order by sending an email to the address given by you on your order form, once payment has been received by us and we are able to dispatch your product. The contract between us will be formed when we send you this confirmation, and this will be a legally binding agreement between us.

 

Pricing and Payment
The price of our products will be as quoted on our site from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect orders in respect of which a contract has been confirmed by us.

Prices throughout the website are quoted in Pounds Sterling inclusive of VAT. Payment can only be accepted in Pounds Sterling. The prices and products displayed are only available for purchases made from the website. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for products in full before the change in VAT takes effect.

At the end of the shopping process you will be shown the final amount and asked to confirm your order before it is finalised. Acceptable methods of payment are only those shown at the point of checkout. No products will be despatched without the receipt of cleared funds.

This site and any credit/debit card details entered by you are transmitted over a secure (SSL) link using 128-bit encryption.

If a mistake has been made in pricing, or we are no longer able to supply a particular product for some reason, we will always contact you first before accepting your order to ensure that the price and/or substitute is acceptable.

 

Carriage Charges
We reserve the right to adjust delivery charges for any orders incurring excessive packaging or shipment costs. In the unlikely event that this proves necessary, we will contact you for approval before we proceed.

 

Cancellation

By Us: 
Should any error occur or if an item is unavailable we will contact you to cancel the order. If this occurs, any payment made by you will be refunded in full. We will not be obliged to offer any additional compensation for disappointment suffered.

 

By You:
Consumer Rights
You may cancel a contract formed between us at any time within fourteen working days of the day after you receive the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy as set out below.

  • If you wish to return an order or product, you will need to contact us first on 0344 879 34 23 or via email at e-sales@dimplex.co.uk, and arrange return of your order.
  • Please note, any products returned must be in the original condition and packaging, along with all paperwork relating to the sale.
  • You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
  • Where we agree to cancel or refund an order this will be refunded in full to your credit/debit card in accordance with our refund policy.
  • Any refund can be made only to the payment card used to purchase the goods.
  • This provision does not affect your rights under law as a consumer.

 

Liability
If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us via phone or email of the problem within 14 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us of the problem in writing at our contact address within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be: 

  1.  to make good any shortage or non-delivery; 
  2.  to replace or repair any goods that are damaged or defective; or
  3.  to refund to you the amount paid by you for the goods in question.

You must observe and comply with all applicable regulations and legislation regarding the installation and/or use of the goods. Where installation is required to be carried out by a qualified electrician, this will be indicated on the website and in the instructions provided with the product.

We will not be liable to you for losses that result from our failure to comply with these terms and conditions that fall into the following categories: (a) loss of income or revenue; (b) loss of profits; (c) loss business or goodwill; (d) loss of anticipated savings; or (e) waste or management or office time howsoever arising out of any problem you notify to us under this condition. However, this condition shall not prevent claims for foreseeable loss of, or damage to, your physical property.

If any item is found to be faulty within the guarantee period, please notify us initially via the Customer Support pages on the main Dimplex website www.dimplex.co.uk.

The guarantee specifically excludes any fault caused by accident, modification, neglect or misuse.

There may be a charge to repair your product if it is not covered under any manufacturer or extended warranty, please read the Service Visit terms and conditions before arranging for an engineer to visit.

These terms do not exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; (d) defective products under the Consumer Protection Act 1987; or (and other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

 

Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your rights under law as a consumer.

 

Notices
All notices given by you to us must be given to us at e-sales@dimplex.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

 

Events Beyond Our Control
We will not be liable to you for any failure to deliver goods you have ordered, or any delay, or for any damage or defect to goods delivered caused by events beyond our reasonable control including (without limitation) strikes, lockouts and other industrial disputes, breakdown or unavailability or systems or this website, flood, fire, explosion or accident.



Privacy
Your privacy as an individual and as a customer is important to us. Information that we collect will be used in accordance with our privacy policy. By using our site, you consent to such processing and you confirm that all data provided by you is accurate.

 

Waiver
If we fail to insist upon strict performance of any of your obligations under a contract between you and us, or if we fail to exercise any of the rights or remedies to which we are entitled, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

A waiver by us of any default will not constitute a waiver of any subsequent default.

 

Severability
If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a contract entered into between you and us are invalid, unlawful or unenforceable to any extent, the terms will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

 

Entire Agreement
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

 

Law and Jurisdiction
Any contract between us and you is made in England and shall be governed in all respects under the provisions of English law.

 

Third Party Rights
A person who is not a party to these terms and conditions or a legally binding contract between you and us shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1990.

 

Contacting Us
If you wish to contact us for any reason, please use the details on the Contact Us page.

 

Terms and Conditions of Supply (Business)

General
These are the terms and conditions on which we supply any of the goods listed on this website to you. Please make sure that you understand these terms and conditions before ordering any goods from our site. By ordering any of our products, you agree to be bound by these terms and conditions.

Our name and registered office details are:
GDC Group Limited, Millbrook House, Grange Drive, Hedge End, Southampton, Hants, SO30 2DF, United Kingdom
Registered in England and Wales with Company No.1313016
Our other registration numbers are:
VAT No. GB 287 1315 50 004
EEE Producer Registration Number - WEE/GE0057TS

Where the words "we", "us" or "our" are used in this site, this refers to GDC Group Limited. Where the word "you" or "your" is used in this site, this refers to the person using the site.

 

Website Content
We do our best to make sure that all product information is accurate and up to date. We manage our website regularly and withdraw items that are no longer available or out of stock. We cannot guarantee the availability of any item. Where measurements are shown, these are to give an indication of size only.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

 

Contract Between Us
After you place an order, you will receive a confirmation of that order from us. This is an indication only of our receipt of your order. Please note that this does not mean that your order has been accepted and it does not indicate that a contract exists between us. Your order constitutes an offer to us to buy a product. We will indicate acceptance of your order by sending an email to the address given by you on your order form, once payment has been received by us and we are able to dispatch your goods. The contract between us will be formed when we send you this confirmation, and this will be a legally binding agreement between us.

 

Pricing and Payment
The price of our products will be as quoted on our site from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect orders in respect of which a contract has been confirmed by us.

Prices throughout the website are quoted in Pounds Sterling inclusive of VAT. The prices and products displayed are available only for purchases made from the website, and are payable only in Pounds Sterling in full on or before delivery. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for products in full before the change in VAT takes effect.

At the end of the shopping process you will be shown the final amount and asked to confirm your order before it is finalised. Acceptable methods of payment are only those shown at the point of checkout. No goods will be despatched without the receipt of cleared funds.

This site and any credit/debit card details entered by you are transmitted over a secure (SSL) link using 128-bit encryption.

If a mistake has been made in pricing, or if we are no longer able to supply a particular product for some reason, we will always contact you first before accepting your order to ensure that the price and/or substitute is acceptable.

Offers

Easter Offer Terms and Conditions

1.The promoter of this offer code is Dimplex, a brand of the GDC Group Limited, trading as Glen Dimplex Heating & Ventilation (a company registered in England and Wales with company number 01313016), whose registered office is at Millbrook House, Grange Drive, Hedge End, Southampton, Hampshire, SO30 2DF.

2.Only one promotional code may be added to each order. The discount will be applied at the checkout.

3.The promotional code is: EASTER18

4.The offer runs from 00:01 Wednesday 28th April 2018 to 23:59 Tuesday 3rd April 2018.

5.This promotional code may only be used online at www.dimplex.co.uk

6.The offer is non-transferrable and non-redeemable for cash or credit.

7.GDC reserves the right to remove or decline a promotional code at any time without prior notice.

8.All offers are subject to availability.

9.In the event of product returns, refunds will be given for the amount used in the original purchase once the discount is applied.

10.Promotional codes may not be used for any existing or previous orders.

11.If the promotional code has expired, you will be unable to use it and it will not be valid.

12.The products with a 20% discount code are all ‘Build Your Own Fireplace’ products.

13.The selected products with 10% discount code are from our portable range only. These products are: G2TSN, DXFF30TS, DXFF20TS, 403TSTiB, DXSRF2, DXDH10T, DXDFB2, FW600, OFCB5, EVORAD2BT, 402BT, 403BT, JCB3UF, EVORAD2E, EVORAD2BTA, 403TSTi, 403TSFTie, 403TS, 402TSTi, DXPUR80, OFC2000Tib, 403BTB, DXLWP800TiB, DXAD100, DDF250, DXAPV3N, DXUCTW2B, M2GTS, 402E, DXDHC10, 403TSF, 402TSF, DXUF30TN, DXUF20TN, DXUC2B, DXDH20N, DXDH16N, OFRB7N, OFRC20TIN, OFRC20N, OFRC15N, DXMBCF, DXAPV3, DXDH10N, DXLAT75CW, DXSTG25, DXFF30TSN, DXFF20TSN, CDE3ECC, CDE2ECC, CDE2Ti, OFC2000TI, OFC2000, OFC1500, DXGLO2, DXDAI2, ARLWP800TI, DXLWP800, DXLWP400TI, DXLWP400, MPH1000, MPH500

14.Standard Terms and Conditions apply.

Service Visit

The service visit will take place in accordance with the Terms & Conditions of the Manufacturers Guarantee. 

That Glen Dimplex Heating & Ventilation in relation to its Brands will repair or replace a product found to have a manufacturing fault.  If our service engineer or partner determines there is no manufacturing fault or that the operation of the product is being affected due to any of the following a charge of £82.50 + VAT (£99 inc VAT) will be incurred for the visit.

  • The product has not been installed, set up or commissioned in accordance with the manufacturers installation instructions.
  • It does not meet the requirements of the Benchmark scheme where applicable.
  • Access to the property is not possible
  • Operation is affected by an installation error
  • No Fault is found
  • The activation of a safety device
  • Poor maintenance or lack of cleaning
  • Scale, where applicable
  • Power/ water/ fuel supply to the product not meeting required operating parameters or cannot be safely isolated.
  • Product is no longer installed
  • Product is not safely accessible
  • User error
  • Wilful damage
  • Failure of consumable items
  • Failure to cancel an agreed appointment within 48 hours of the appointment

 

All engineer’s appointments will be scheduled to commence during normal working hours.  Where an appointment has not been agreed in advance, the service engineer or service partner will aim to contact you within three working days to undertake the visit. Where required parts are unavailable, this time will extend and you should have been advised of this when the booking is agreed.

Please Note: No guarantees are given regarding response times.

  • Our engineers are entitled to work in a smoke free environment; please ensure that the engineer is not exposed to active smoking whilst they are within the property.

 

  • Please ensure any pets are kept away from the area where the engineer needs to work.

 

  • We reserve the right to cancel the visit if there is reason to believe that the working environment poses a health and safety risk to the engineer or if a person under 18 years of age only is granting access.  A charge will be applied for abandoned visits under these conditions.

 

  • We will not accept or reimburse any costs associated with any third party carrying out work on the product without our prior consent or pay compensation or consequential losses (e.g. loss of earnings, business losses,stress and inconvenience) arising from a product breakdown, including repair delays caused by factors outside our reasonable control.

 

These terms and conditions do not affect your statutory rights.

If you do not wish to proceed with your booked visit or you do not believe you are the person responsible for accepting any potential charges please contact us on 0344 879 3588 with your reference number or post code and we will cancel your request.Alternativeley you can e-mail customer.services@glendimplex.com quoting your reference number.

If a cancellation call or e-mail is not received, the visit will continue as booked under the T&C’s detailed above.

Delivery

Once your order is received by us, we aim to deliver your order within the following timescales:

For Spare Parts orders  - within 3 to 5 working days;

For all other items          - within 3 to 5 working days

However, this could be longer depending on certain rural locations.

We deliver to the UK Mainland only. We do not deliver to Northern Island, Scottish Highlands, Orkney, Shetland and the Western Isles, Scilly Islands, Isle of Man, the Channel Islands or any non-UK country.

 

Delivery charges for all products are:

Order Value                   Delivery Charge

£0.00 - £49.99               £3.99

£50.00 and over £0.00

 

The process of delivery for 'Build your own fireplace' products is as follows:

Free Delivery within 10 working days.

You will be contacted 48 hours before delivery to confirm.

We cannot accept any liability for the consequences of any delay in delivery in any event within 30 days.

Cancellation

By Us:

Should any error occur or if an item is unavailable we will contact you to cancel the order. If this occurs, any payment made by you will be refunded in full including delivery charges if applicable. We will not be obliged to offer any additional compensation for disappointment suffered.

 

By You:

Consumer Rights

You may cancel an order made online at any time within fourteen working days of the day after you receive the products. In this case, you will receive a full refund of the price paid for the products including delivery charges if applicable, in accordance with our refunds policy as set out below.

If you wish to return an order or product, you will need to contact us first on 0344 879 34 23 or via email at e-sales@dimplex.co.uk, and arrange return of your order.

Please note, any products returned must be in the original condition and packaging, along with all paperwork relating to the sale.

You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Where we agree to cancel or refund an order this will be refunded in full to your credit/debit card in accordance with our refund policy.

Any refund can be made only to the payment card used to purchase the goods.

This provision does not affect your rights under law as a consumer.

 

Our Refunds Policy

If you return a product to us:

- Because you have cancelled the contract between us within the 14 day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day on which you gave us notice of cancellation.

- For any other reason (for instance, because you have notified us that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the product is defective), we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible. We will refund the price of a defective product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

Last updated: 21st March 2019