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How can we help?

Whether you're looking for advice and guidance before making a purchase, need installation and fitting information, want to know more about our innovative solutions like the Zeroth Energy System, or have a problem that requires our technical expertise; we're here to help you. 

The easiest way to talk to us is through our online form which directs your question to the right team who will quickly get back to you with an answer.

Contact us online

The easiest way to contact us is via our online form

  • Saves you looking for key information whilst on the phone
  • You can add attachments to your questions
  • You enquiry will go directly to the correct team
Online form

Talk to us today

Our friendly customer service teams are here to help you, be it with a question on something you already own or are thinking of buying. 

Call our Customer Support Team

0344 879 35 88*

*Calls to us cost no more than a national rate call to an 01 or 02 number and are included in mobile bundled minutes.

Please listen carefully to the menu options to ensure your call is routed to the correct team and to avoid unnecessary hold times. During sudden changes in temperature, our phone lines become extremely busy and hold times may be longer. We encourage you to use our Online Form for less urgent queries.

In order to provide you with the best possible service, we ask that for all fault/product issues that you have the details of the product including model and serial number, date of purchase or installation and if required the proof of purchase. This ensures we can assist the first time you contact us.

Customer Services Opening Times:

Monday - Thursday:  08:30 - 17:00

Friday:  08:30 - 16:00

Saturday - Sunday: Closed

 

We take advice from Ofgem, Trading Standards and our Ombudsman partners in order to treat all of our customers fairly. This may mean that during busy times customers or end users who require urgent assistance with main heating or hot water may be prioritised.

Our Customer Support team are committed to delivering excellence to all of our customers and end users so if you are contacting us about a suspected product fault or believe you need a repair to your product our team will assess each case individually. This helps us determine vulnerability or impact to well-being. We ask for your patience and understanding in how we best support our most vulnerable customers.

 

Our Location

Glen Dimplex Heating and Ventilation,

Millbrook House, Grange Drive,

Hedge End,

Southampton,

SO30 2DF

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Looking for a specific product or information on our brands?

Glen Dimplex Heating and Ventilation is made up of a number of market-leading brands that come together to form a single provider of innovative and award winning products and solutions. Simply click on the logo of the specific brand you are looking for.

Got a question? Need help? Looking for more info?

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