Meghan Thomasson – Head of Customer Experience
How long have you been with GDHV?
Just over 2 years.
What does your role involve?
I support the wider Customer Experience community and am involved in varied workstreams supporting strategy and the overall growth and development of the GDHV Customer Journey. Operationally, I look after the GDHV Customer Support Contact Centre, with overall responsibility for the Pre and Aftersales Customer teams. My main objective is to increase revenue through enquiry excellence in both the pre and in life customer experience and create consumer attachment to our brand family through service delivery and customer support.
What’s great about your job?
The customer journey is still a relatively new concept for the business, and I consider myself ‘human duct tape’, bringing various areas of the commercial business together to work towards one common goal of improving our customer experience. Empowerment to make change is one of the most welcome aspects of my role. I am supported by a fantastic leadership team who trust me to make decisions based on my experience and commitment to success of my teams and ultimately, the wider business.
What advice would you give to someone thinking of joining GDHV?
It’s a fantastic business and there is no better time to join. We are at the beginning of a long journey but it doesn’t feel like an impossible mountain to climb. The people are the company’s most valuable asset and the support you receive from both your teams and your colleagues is so positive.