Complaints Procedure

At Glen Dimplex Heating & Ventilation we strive to keep our customers happy, but we realise that sometimes we make mistakes. Telling us when you are unhappy is important. It gives us the opportunity to put things right and improve the service we offer in the future. We are dedicated to resolving any customer issues swiftly and to your satisfaction.

If you have a problem, talk to us:

We urge you to talk to us if you are experiencing problems with any of our products or services. In the first instance please contact our customer service team below:

Glen Dimplex Heating & Ventilation

Millbrook House, Grange Drive

Hedge End, Southampton

Hampshire SO30 2DF

T: 0344 879 3588

Online Contact Form

If you are unhappy with any aspect of our products or service and not satisfied with how we handled your complaint, please notify our Customer Resolution Team using the contact details below. Please ensure you include your contact details, Case Number and the product proof of purchase in any written or email communication so we can fix your problem efficiently and effectively.

In Writing: Customer Resolution Team (to the same address as above)

Online Platforms: You can also contact us on Facebook or LiveChat.

We will endeavour to respond to your issue within 2 days. Further investigation may be required, and we will aim to resolve your problem within 5 working days. We may take longer, however, we will keep you informed every step of the way. We aim to resolve all complaints within 28 days, even those with further complexity.

If you are unhappy with how your complaint was handled, please click here for further information.