Complaints Procedure

At Glen Dimplex Heating & Ventilation we strive to support our customers as best possible. 

There is a wealth of information available on our websites - including product information, FAQs and much more. 

We do also realise that sometimes we make mistakes. Telling us when you are unhappy is important as it gives us the opportunity to put things right and improve the service we offer in the future. We are dedicated to resolving any customer issues swiftly and to your satisfaction.

If you have a problem, the quickest way to contact us is via the GDHV Help Centre 

You can also write to us at : 

Glen Dimplex Heating & Ventilation

Millbrook House, Grange Drive

Hedge End, Southampton

Hampshire SO30 2DF

If you are unhappy with any aspect of our products or service and not satisfied with how we handled your complaint, please notify our Customer Resolution Team using the contact details above. Please ensure you include your contact details, Case Number and the product proof of purchase in any written or digital communication so we can fix your problem efficiently and effectively.

We will endeavour to respond to your issue within 2 days. Further investigation may be required, and we will aim to resolve your problem within 5 working days. We may take longer, however, we will keep you informed every step of the way. We aim to resolve all complaints within 28 days, even those with further complexity.

If you are unhappy with how your complaint was handled, please click here for further information.