Whether looking to understand more about our technologies and solutions or troubleshooting a product you use, the easiest way to get in touch with us is our online form below.
Millbrook House Grange Drive,
Monday - Thursay: 08:30 - 17:00
Friday: 08:30 - 16:00
Calls to us cost no more than a national rate call to an 01 or 02 number and are included in mobile bundled minutes
We take advice from Ofgem, Trading Standards and our Ombudsman partners in order to treat all of our customers fairly. This may mean that during busy times customers or end users who require urgent assistance with main heating or hot water may be prioritised.
Our Customer Support team are committed to delivering excellence to all of our customers and end users so if you are contacting us about a suspected product fault or believe you need a repair to your product our team will assess each case individually. This helps us determine vulnerability or impact to well-being. We ask for your patience and understanding in how we best support our most vulnerable customers.